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	Mr R Forrest	19th November 2002
	Reference: 2002/009885 19 November 2002	British Gas HQ Customer Relations 3 The Square Stockley Park Uxbridge UB11 1BN . Telephone 020 8734 9900 Facsimile 020 8734 9550 www.gas.co.uk
	Dear Mr Forrest Thank you for your letter of 11 November. I am sorry to learn that you are unhappy with my offer of compensation. I appreciate this matter has inconvenienced you and agree that it should have been resolved at a much earlier date. I regret that it was not, and again apologise for our error. I believe that the offer of £50.00 to be both fair and equitable however, and will not increase it. Although I recognise that you have suffered as a result of our actions, I believe that as a goodwill gesture, the £50.00 offered to you reflects the seriousness of your complaint. Once again, please accept my apologies. I trust however, that you will accept this as our final word on the matter. Yours sincerely David Watson Chief Executive's Office