| Letter to: |
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| Mr R Forrest | 26 November 2002 | |||||
| British
Gas HQ Customer Relations 3 The Square Stockley Park Uxbridge UB11 1BN . Telephone 020 8734 9900 Facsimile 020 8734 9550 www.gas.co.uk |
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Dear Mr Forrest I am sorry that you remain unhappy with the resolution we have offered you in this case. I genuinely believe that our offer is reasonable, and I am sorry that we have not reached agreement on this point. Whilst I again ask that you accept my apologies for the problems we have caused, I do not believe that further correspondence will benefit either party. Yours sincerely Matthew Beasley Cstomer Relations Manager Chief Executive's office |
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