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	British Gas Trading Limited HQ Customer Relations 3 The Square Stockley Park Uxbridge UB11 1BN For the attention of Matthew Beasley Customer Relations Manager Chief Executive's Office	7th December 2002
	Dear Mr Beasley Your letter dated 26th November: So far I have spent 14 hours trying to sort out this problem, which is one entirely of your making. Your offer of £100 values my time at £7.14/hour. I charge my clients £35/hour, and you have offered no justification for the far lower value you place on my time. In any case, £100 would not even compensate us for our holiday, which you ruined by your sheer administrative incompetence. I intend to recover all the money owed to me, and to do so with as much publicity as I can attract. Your letters and offers of compensation show clearly the contempt in which you hold your customers, and I have no compunction about making their contents widely available. I will be discussing this matter with my solicitors shortly, and will ask them to act as my correspondents in this matter in future. Needless to say, any costs I incur in doing so will be recovered from British Gas.