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	Mr R Forrest	13 December 2002
		British Gas Customer Relations 80 St Mary's Road Southampton SO14 0WA
	Dear Mr Forrest Thank you for your letter received on 10 December 2002. A copy of your enquiry from energywatch has been passed onto me and I have been asked to respond to you direct. I am sorry to learn that your gas supply was disconnected in error. Unfortunately, this was due to your address having two Meter Point Reference Numbers. These are unique numbers, which identify who your registered supplier is at any given address. However, on occasions in some cases it has been known that an address may have two numbers. This error is normally rectified, by deleting one of the above numbers. I am sorry that because our records were incorrect, we were billing you on two accounts. As a result of this error, your meter was disconnected. Please accept my sincerest apologies for this. I understand that you have been dealing with Mr Watson and Mr Beasley in the Chief Executive's office. Having spoken with them, I concur with their decision on the matter. We do not compensate for loss of time or inconvenience, as this may be very difficult to quantify. I am sorry if you feel that this unsatisfactory. I feel that any further correspondence on this issue, would not be beneficial to all parties concerned. I appreciate your decision, to leave to another supplier and we are sorry to lose you. Yours sincerely David Williams Customer Relations